Security Intelligence Service Levels

Public Vulnerability Reports

Around-the-clock coverage and customer notification of public vulnerabilities and exploits that target tens of thousands of monitored applications, hardware and operating systems. Vulnerability Aggregation Team analysts provide primary and secondary analyses of new vulnerability exploits.

Flash Reports

Intelligence reports of newly discovered exploitable vulnerabilities, malicious code outbreaks or other global threats requiring immediate attention. Reports are distributed by e-mail immediately after they are published, providing customers with immediate and actionable information.

Malicious Code Reports

Reports identify new threats and malicious actors using real-time human intelligence with focused, automated spiders and other search tools that mine the Internet and monitor virus-related threats.

Threat Reports

Multilingual analysts identify, track, analyze and report on emerging global threats, which provides customers with actionable insight into developing incidents.

Exclusive Vulnerability Reports

Internal research project analysts and independent security researchers worldwide discover and verify vulnerabilities that are disclosed to customers before they become public record.

Analyst Service

Direct access to an iDefense security analyst by phone or e-mail to inquire about a specific report or customer issue. Analysts are available Monday-Friday, 9 a.m. to 5 p.m. (ET).

Rapid Response Service

Analysis of exploit-related code at the customer's request. Analysis and recommendations delivered within three hours by e-mail or conference call. May also include remediation or workaround strategies.

Weekly Threat Report

Research and analysis of trends in worldwide cyber threats, cyber crime and terrorism and Homeland Security that is delivered to customers via an authenticated portal and e-mail. Subscriptions can include archive access.

Threat Briefings

Analysts and customers discuss threat activity, issues and developing trends with special focus on Microsoft Security Bulletins. Briefings are delivered as password-protected, secure conference calls.

Malicious Code Summary Report

Reports focus on recent malicious code trends, spreading strategies and mitigation strategies. Designed for the security practitioner or technical manager.

Vulnerability Summary Report

Reports focus on recent vulnerability exploitation trends, attack vectors and mitigation strategies. Designed for the security practitioner or technical manager.

Topical Research Reports

In-depth analysis of specific issues related to cyber security such as geopolitical activities, Internet browser exploits, social engineering or malicious code attack targets. Delivered via secure conference call and in PDF format by e-mail.

Global Threat Research Reports

Analysts spend weeks in-country researching global threats at their source to provide customers with these in-depth reports. Recently covered countries and regions include Brazil, Russia, India, China, Korea and the Middle East. Delivered every 6 weeks in PDF format by e-mail.

Patch Tuesday Report

A summary of new and revised Intelligence Reports related to Microsoft products. Delivered in PDF format by e-mail.

Correlated Alerting Service

New alerts are correlated against customer asset data. When there is a match, customer receive an e-mail link to the correlated alert report detailing the vulnerability, remediation strategies and IP addresses of potentially affected hosts.